We update our arguments on a daily basis in or order to ensure our sales teams are able to answer all the complaints. And when they are not available, the 1.2.3 chatbot takes over to assist our clients 24h a day.
The chatbot answers questions, helps problem solving, facilitates orders and redirects queries towards the right service.
Satisfy whatever the situation and work towards transparent and responsible consumption and communication.
The satisfaction appraisal and in-store experience-enhancing devices continue their deployment. After 1.2.3, every Etam customer is invited to give their feedback following a purchase made in-store or online.
There is the act of purchasing, and then there's more.
We exist beyond the product and multiply the opportunities and the nature of exchanges. In both the digital and the real, we design fun and innovative experiences so that shopping becomes a pleasurable experience from start to finish.
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